Torsion, extension springs and other certain items are subject to 25% restocking fee. My Garage Door Parts is not responsible for delays of this kind and cannot accept cancellations for the reasons mentioned above. Severe weather, natural disasters, and other conditions beyond our control can occasionally delay or disrupt shipping services. The customer pays for the original shipping as well as for shipping to return the product. Items sent back to us without first requesting a return will not be accepted. We will send you instructions on returning items. To start a return, you can contact us at If your return is accepted. You’ll also need the receipt or proof of purchase. Item(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructions. To be eligible for a return, your item must be in the same condition. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
